Refund policy

Refund and Return Policy

Before returning an item, email support@nova-c.shop with the order number, item, condition, and reason. We will approve the request and send the correct return address. Do not ship to the business correspondence address without confirmation.

Customer returns

nova-c accepts eligible change-of-mind returns requested within 30 days of delivery. Products must be unused, undamaged, complete, and in original packaging with accessories and labels. Personalised items, perishable products, and hygiene-sealed products opened after delivery may be excluded from a voluntary return where applicable.

Customers pay change-of-mind return postage and should use a trackable service. We do not charge a restocking fee. If an entire order is voluntarily returned, original standard shipping is refundable only where required by the applicable order terms or law; upgraded shipping is not refundable.

Defective or incorrect items

If an item arrives damaged, defective, unsafe, or materially different from its description, contact us promptly and retain the packaging. Provide photographs and any relevant batch or serial information. We will arrange or reimburse reasonable return shipping and offer repair, replacement, price adjustment, or refund as appropriate under applicable law.

Refunds

After receiving and inspecting an authorised return, we normally issue the approved refund to the original payment method within 14 days. The bank or card issuer may take longer to post the credit. Any lawful deduction will be explained before the refund is completed.