Shipping policy

Shipping Policy

nova-c will offer delivery to US addresses supported by the shipping options shown at checkout. The public storefront must display a working cart and checkout before any product is promoted.

After payment verification, orders are normally processed in 0–1 business day. Standard carrier transit is estimated at 0–1 business day after dispatch. Total delivery therefore commonly takes about 0–2 business days, excluding Sundays and holidays. Estimates can be affected by weather, carrier volume, rural service, address errors, or events beyond our reasonable control.

Our regular fulfilment and shipment days are Monday through Saturday, excluding U.S. public holidays. Orders received after 2:00 p.m. Pacific Standard Time (Los Angeles), on Sundays, or on applicable public holidays may begin processing on the next fulfilment day.

Available services and charges are displayed in USD before payment. Applicable sales tax is calculated using the delivery address and shown when the platform can determine it. Enter a complete street address, apartment or suite, city, state, and ZIP code. Contact support@nova-c.shop immediately about an error; a change may not be possible after dispatch.

Tracking is sent when supplied by the carrier. If a package is late, lost, damaged, or marked delivered incorrectly, check the carrier notice and safe locations, then contact us. Keep packaging and labels so we can investigate. Delivery to a PO Box or remote location is available only if the selected carrier supports it.